Information used to help with your order.

Order information

When you place an order, the app saves your reply email, the ordered items and quantities, the reviewed prices and total, and the delivery or collection details you provide. Delivery orders include the shipping address. Collection orders include the contact name, phone number, and preferred collection window. The saved order also records its payment and fulfillment status and any tracking or collection details staff add.

The shop uses these details to process and fulfill your order and to send order-related messages. Payment is handled through Stripe’s hosted checkout. The app records the order, checkout session reference, and payment status; its order record does not have fields for card numbers.

Support enquiries

If you contact support, the app saves your name, reply email, message, and any order reference you provide. Staff use those details to answer your request and, when an exact saved order reference matches, review the linked order context.

The saved enquiry is sent to Polsia’s visitor-submission service so it can appear in the owner dashboard as a message from you. If that service does not record the enquiry, the app attempts to send a notification to the shop’s configured company inbox through Polsia’s email service. Polsia’s email service also handles order messages sent by the app.

Who can see the information

Shop staff with an administrator account can review saved orders and support enquiries. Public visitors cannot browse orders or enquiries. An order reference by itself does not reveal order details; the existing private order-status link is still required to view customer status information.